After Sales Policy Of Mobile Phones Hafury promises that if your product has any problems within the warranty period, you could send it to our after sales service center for repair. For the phone’s own default, we offer both free replacement and free labor. For the man made damaged, we offer free labor. According to the after sales discipline, when you send the phone back to us, the postage is needed to be paid at your side. And we will send the phone back to you for free postage after it is repaired.

Details:
1. If it doesn’t have problems because of anthropic factor , we supply one year maintenance for free, over 1 year you just need to pay a little fee .
2. You can visit authorized maintenance shops or apply for after sales service and send it to Hafury corporation in China .
These conditions we don’t accept returns or exchange of the goods :

1. Any product which was not coming from our company or authorized dealers ( the serial number is not effect) .
2. Warranty period is overdue .
3. Unauthorized maintenance /misuse/ crash/ mistake/abuse/ water penetration/accident/ recast/ install incorrectly, tear off /alter the tear-proof tag ,serial number, anti fake label .
4. The out package /accessories/ gifted products/ instruction booklet ,the full set of the products are incomplete or deficit /modification of invoice .
5. Damage because of force majeure reasons .

  • +Can't power on your phone at the first time?
    For removable battery, please take away the battery cover and you will see a blue isolator on the battery. Take it away and power on the phone later.
  • +How long is the warranty?
    One year.
  • +How to return or replace the phone ?
    You need to ask the seller for return or a replacement.
  • +How to connect the phone with my computer?
    Make sure there is a android phone assistant or driver, then use USB cable to connect the phone with the computer Settings---System (or Developer options)---Tick “USB debugging”
  • +How to update wirelessly?
    Settings---About phone---Wireless update
  • +How to reset the phone to factory settings?
    Settings---Backup & reset---Turn on “Back up my data”---Factory data reset
  • +Why can’t I send or receive messages?
    Settings---Apps---All---Messaging---Tick “Launch”